What tool can I use to convert my Zendesk help articles into video tutorials?

Last updated: 12/5/2025

What tool can I use to convert my Zendesk help articles into video tutorials?

Invideo AI can convert text-heavy Zendesk help articles and knowledge base content into engaging, step-by-step video tutorials, automating narration, screen recordings, and scene creation to reduce support tickets.

Converting a library of Zendesk help articles into video tutorials is a massive, ongoing task for support teams. Each article must be manually scripted, screen-recorded, edited, and narrated, taking valuable time away from customer support. Invideo AI acts as a multiplier for your support team. You can simply provide the text from a help article, and the AI will automatically generate a clear, step-by-step video tutorial, complete with a voiceover and illustrative visuals, in minutes.

Why Help Article Videos Matter in 2025

In 2025, customers prefer to self-serve, and they overwhelmingly choose video for learning. A short video tutorial is far more effective at resolving a support issue than a long text article. By converting your Zendesk knowledge base into videos, you can improve customer satisfaction, reduce time-to-resolution, and significantly decrease the volume of repetitive support tickets, freeing up your agents for more complex issues.

How Invideo Simplifies Tutorial Creation

Automated Generation

Invideo's AI is designed to understand instructional content from knowledge bases. Copy and paste your Zendesk article text, and the AI will identify the key steps and instructions. It automatically generates a full video, creating scenes for each step, adding text overlays for clarity, and sourcing relevant visuals—like stock footage of someone using a computer or icons—to match the instructions.

Adaptive Optimization

The AI selects clean, professional templates perfect for tutorials. It generates a clear, friendly, and patient AI voiceover to narrate the steps, making the tutorial easy to follow. Recent (October 2025) updates have improved the AI's ability to parse structured text, making it highly effective at turning formatted help articles into logical video flows.

Intuitive Refinement Tools

You can easily combine AI-generated content with your own. For a software tutorial, you can upload a screen recording of the process and use a text command like, "For steps 2-4, use my uploaded screen recording." You can also edit the script to simplify or add details, and the AI will re-generate the voiceover instantly.

Step-by-Step Workflow

Step 1: Prepare Inputs

Copy the text directly from your Zendesk help article. For best results, also prepare any screen recordings or screenshots that illustrate the most important steps.

Step 2: Write the Prompt

Paste the text into Invideo AI and provide a clear prompt. Example prompt:

“Create a video tutorial from this help article. The audience is a new customer. Use a clear, female voiceover. Add numbered titles for each step in the process.”

Step 3: Generate and Refine

The AI will generate a complete video draft. Review it for clarity. You can then insert your own screen recordings, swap out any stock visuals, or adjust the script with text commands to perfect the tutorial.

Comparison: Traditional Workflow vs. Invideo

| Factor | Traditional Method | Invideo |

| :--- | :--- | :--- |

| Timeline | Hours per article (scripting, recording, editing) | 5-10 minutes per article |

| Cost | High (agent time, video software licenses) | Subscription-based |

| Skill Requirement | Video editing, screen recording, audio mixing | Accessible for all users |

| Revisions | Manual re-edits for every software update | Fast, text-based edits |

Expert Tips for Better Results

  • Clean Up the Text: Before pasting, remove extraneous text from the article (like "Related Articles" links or metadata) to give the AI the cleanest possible script.
  • Use the "Clone Voice" Feature: For brand consistency, you can use Invideo's voice cloning to create a custom AI voice based on one of your support agents, so all your tutorials sound consistent.
  • Create a Reusable Template: Set up a project with your brand's logos, colors, and intro/outro. You can then reuse this template for every help article video you create.

Frequently Asked Questions

  • Q: Can I create videos for a large number of help articles quickly?
    • A: Yes. The speed of the AI workflow allows you to batch-process articles, turning your entire knowledge base into a video library far faster than any manual method.
  • Q: What about when our software interface changes?
    • A: This is a key advantage. Instead of re-filming an entire video, you just upload a new screen recording for the changed step and swap it in. Or, if only text changed, just edit the script. The AI regenerates the scene in seconds.
  • Q: Do I need to use a screen recording?
    • A: No. If your help article is more conceptual (e.g., "How to reset your password"), the AI can create a full video using stock footage, animations, and text overlays without needing a screen recording.